susan kropp

owner, shop momma, buyer of wonderful things

Susan opened chirps & cheers in 2009 with nothing more than a childhood dream of being a shop girl. Seven years later that little girl’s dream is reality and she’s the co-owner of a paper lover’s paradise with her daughter, Sami. Susan’s love of pens, cards, agendas, and stationery is matched only by the joy she gets working with her daughter, having her shop dogs Olive and Marti keeping watch at the door and the interaction with the paper lovers that frequent the shop. She never tires of the hunt for new products and gets giddy when Ken the UPS man arrives with a box of goodies. Life doesn’t get much better than a happy heart and a full mailbox. Write on!

Handwriting style: small, precise, all-cap

Favorite pen: Delphonics

Pen color: black

Agenda: Bullet Journal Leuchtturm 1917 medium soft cover

mama kropp

sami ready

owner, manager of customer love and care, visionary director of workshops and events

Sami is the ray of sunshine that greets you with an ear-to-ear smile and sends you off with a “Have a happy Tuesday!” or whatever the day of the week it is. Just like our rainbow wall of pens, Sami lives life in full color. She’s an organizer, a doer and our resident agenda expert. She’s a pro at keeping her busy life balanced with a paper planner and a wiz at helping you find a system that works for your lifestyle. Although her professional dance career is behind her, we love the way Sami has choreographed the perfect life…an allégro full of family, friends, pets and paper.


Handwriting style: funky fun print

Favorite pen: Le pen

Pen color: pink

Agenda: Filofax

hannah ashford

shop girl, creativity genius

Hannah is the sweetest person you’ll ever meet. Quiet, soulful, adorable and a creative powerhouse who is full-to-overflowing with talent. Her background and expertise in graphic design and photography make her the go-to expert for some new and exciting things coming soon to chirps & cheers. Her love of the arts, fine design, dogs and of course paper make her a perfect addition to our team. We know you’re going to love her as much as we do.


Handwriting style: teeny tiny print

Favorite pen: Stardust Gel Pen

Pen color: rainbow mix of all colors

Agenda: planner junkie who is forever testing to find the perfect weekly layout with appointment times

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courtney lockwood

shop girl, Jill-of-all-trades

We’re still pinching ourselves that we found someone who matches Sami in the enthusiasm department. Courtney is like the fizz in a soda pop with her bubbly personality. She’s one of those “happy people” you just love being around and her willingness to jump right in has made her an indispensable member of our team. We admire her genuine passion for people and adore watching her work and interact with customers. Outside of chirps & cheers you'll find Courtney taking a class at UCO, teaching yoga at a local studio, reading in a coffee shop or walking her pup, Lucy. It’s no wonder this girl uses two planners!

Handwriting style: all-caps, very architectural

Favorite pen: Le pen

Pen color: purple

Agenda: Russell + Hazel for everyday and My Agenda for school

olive kropp

front door greeter, rug warmer

Olive is our 8-year old golden doodle who earns her bones by watching the front door. She may or may not move when you walk in but she’ll bark loud enough to surprise you if a dog walks by. She’s a softie for a good rub and her sweet spot is that area on the back right by her tail. Olive works most week days but never on Saturdays. She has a standing golf date with her dad that she refuses to miss no matter how many bones we promise her.


Handwriting style: full paw print

Favorite pen: mud

Pen color: brown

Agenda: no agenda…free spirit



front door greeter, rug warmer (in training)

If one shop dog is great, we figured two would be that much better so we’ve added a new little guy to our crew. “Marti” the toy poodle is just a nugget compared to Olive but don’t let the 6.5 - pound pile of fluff fool you. He’s smart, charming and will melt your heart as fast as a pooch ten times his size. While he loves being a greeter with Olive, we think his true passion is paper testing. There’s nothing he likes better than to get his teeth on a scrap sheet of wrap and check out the durability of the product. No, we haven’t yet applied for a liquor license, but there’s always a Martini and Olive cocktail waiting for you at the shop.

Handwriting style: double paw print

Favorite pen: anything plastic and chewable

Pen color: something bright that will stain when chewed

Agenda: hasn’t found something that will withstand chewing